There you have it. A perfect illustration of what being supportive means.
I know, many times I behaved like the ones in What people think support means. And I did, like may people do because back in my mind I wanted to lift the burden of a situation making it something lighter or smaller, not a big of a deal. But by saying so it’s not gonna ease the burden for anyone. Acknowledging the burden as it is and being there for the person in words and attitudes is what can do that trick, in fact.